The expiration date of each product is indicated by the symbol PAO (Period After Opening), a jar-shaped icon with a number followed by the letter M (e.g., 12M means that the product can be used within 12 months of opening).

Yes, all Audry products are Nickel Tested, meaning that each formula has been tested to ensure extremely low nickel levels, minimizing the risk of allergic reactions.

Yes, Audry products are formulated to be gentle and suitable for sensitive skin, so they can also be used during pregnancy and breastfeeding. However, we always recommend consulting your doctor or gynecologist before introducing new products into your routine.

Absolutely! Audry was created specifically to protect and rebalance sensitive skin, respecting the skin barrier. All products are dermatologically tested on sensitive skin.

As the founder of Audry, I am coeliac and well aware of the concerns of those who, like me, must pay attention to the ingredients in the products they use. Although gluten in cosmetics is not absorbed through the skin and does not pose a risk to coeliacs (unless ingested), I have chosen to formulate all Audry products as gluten-free, to ensure maximum safety and peace of mind.

Yes, all Audry products are cruelty-free and not tested on animals.

No, our formulas do not contain silicones, mineral oils, parabens, SLES or denatured alcohol. Each ingredient has been chosen to respect and strengthen the skin barrier.

The list of ingredients (INCI) is available on each product page on our website. For any questions, contact us!

Yes! All Audry products can be used year-round. Light Gentle Peel can also be used in summer, provided it is followed by adequate sun protection.

Absolutely. Audry skincare is unisex, with light textures and rapid absorption, perfect even for those with thicker skin or beards.

Orders are processed within 48 business hours of confirmation and delivered by courier in 24-72 hours depending on the destination. During periods of high demand (Black Friday, holidays), delivery times may be subject to slight variations.

You will receive a tracking email as soon as your order is shipped.

Yes, we offer a "Money-Back Guarantee" service within 15 days from the date of purchase.

✔ If you are not satisfied, you can return the product with no more than half of its contents used.
✔ The refund will be processed after the return has been verified.

If you don't find the confirmation email:
1️⃣ Check your "Spam" or "Promotions" folder
2️⃣ Search for "Audry Skincare" in your email's search bar
3️⃣ If you can't find it, contact us via email at sales@audry.it providing:

• First and last name
• Email address used for the order
• Shipping address

No, once the order is confirmed, it is no longer possible to cancel/modify it, because the products are immediately processed for shipment.

🔹 If you forgot to add a product, you will need to place a new order.
🔹 If you accidentally purchased a product, you can return it once you receive the package.

✔ Orders placed by 12:00 PM (business days): shipped the same day.
✔ Orders placed after 12:00 PM: shipped the next business day.
✔ Delivery times: 24-72 hours depending on the destination.

Holidays and promotions (e.g., Black Friday, Christmas) may affect shipping times. We recommend placing your order in advance to receive it within your desired timeframe.

Yes, we ship to some areas of Europe.

📌 We currently ship to:
✔ France 🇫🇷
✔ Germany 🇩🇪
✔ Spain 🇪🇸
✔ Switzerland
✔ Austria 🇦🇹

We are working to expand shipments to other countries. If your country is not on the list, please contact us and we will check the possibility of shipping your order!

We apologize for the inconvenience! If the package arrived damaged:

✔ Contact us within 5 business days of delivery
✔ Send the following information to our customer support:

• Order number
• Photo of the damaged outer packaging
• Photos of the damaged products

📌 If you signed for the delivery with "reservation to check", please let us know for a faster resolution of the issue.

After receiving the shipping confirmation email, it may take up to 24 hours for the tracking information to update in the courier's systems.

📌 If the tracking is still not active after 24 hours, please contact us and we will check the situation for you.

If you don't find the confirmation email:
✔ Check your email's "Spam" folder.
✔ If you find it there, move it to your inbox to properly receive future communications.
✔ If you don't find it, please contact our customer service at sales@audry.it specifying the email address used for registration.

You can subscribe to the Audry Skincare newsletter in several ways:
✔ From the pop-up that appears while browsing the website
✔ From the section at the bottom of every page of the website
✔ By creating a personal account
✔ Through the dedicated newsletter page

📌 By subscribing, you'll receive exclusive previews, special offers, and personalized skincare tips!

✔ Check your Spam or Promotions folder, and if you find it, move it to your Inbox.
✔ If you still don't receive it, contact us at the sales email and we will investigate the issue.

If you no longer wish to receive our newsletter, you can unsubscribe at any time:
✔ By clicking on “Unsubscribe” at the bottom of the last email received
✔ By contacting customer service and requesting removal from the list

📌 Once you unsubscribe, you will no longer receive updates on our offers and news.